PREP — People · Recognition · Experience · Program — is a recognition programme for how organisations treat people. It covers eleven domains, 53 Practices and 112 Hallmarks, of which 42 are Essential, and it applies to hospitals, clinics, wellness and spa centres, gyms and physiotherapy centres.
Neither, and deliberately so. Accreditation inspects systems and documentation. PREP recognises experience — what people actually encounter. There is no clinical or technical component, no document audit and no compliance schedule. PREP sits alongside whatever your sector already requires.
Because none of them examines what your people are actually judged on day to day. Existing frameworks concentrate on safety, process and facilities; experience appears in them only at the margins. Nothing in PREP duplicates them.
Any hospital, clinic, wellness or spa centre, gym or physiotherapy centre, of any size, in any country. The Hallmarks are written as outcomes rather than prescriptions, so they can be met in any setting, culture or regulatory environment.
Because a person’s experience does not change with the signage. The eleven domains are identical in every sector; only the vocabulary and the examples change. The Star is named for the sector — PREP Star Gym, PREP Star Hospital — but the bar behind it is the same.
Framework access is ₹3,999, one-time, for every sector. Hospitals then pay an application fee from ₹8,000 to ₹50,000 by bed count, with an annual fee from ₹30,000 to ₹1,50,000. Clinics, wellness and spa centres, gyms and physiotherapy centres pay ₹5,000 on application and ₹20,000 annually. Reviewer travel is at actuals; taxes are extra. The full table is on the Fees page.
Yes — pay the one-time framework access fee of ₹3,999 and the complete framework for your sector is yours, along with the templates and the guidance notes. Access commits you to nothing further; the Self-Assessment opens later, with your application. We ask who you are so that we send you the right sector’s language and can tell you when the framework changes.
Because a Hallmark taken out of context reads like a checklist item, and PREP is not a checklist. Each one comes with sector guidance that explains what a reviewer is actually looking for. Framework access gives you all of it, with the guidance attached.
No. The Self-Assessment is not a public tool and it is not part of framework access. You apply directly and separately, and it opens there — as part of the application itself. It walks your team through all 112 Hallmarks and shows exactly where you stand against all three conditions of the bar.
A reviewer rates each Hallmark Delivered (2), Developing (1), Not yet (0), or Not applicable. Three conditions must all be met for the Star: all 42 Essential Hallmarks Delivered, at least 70% overall, and no domain below 60%.
No. There is one Star and one standard. An organisation either meets it or does not yet. Nothing partial is ever awarded, and no ranking of Star-holders is ever published.
No — and that is the point. The head of the organisation knows that a ninety-day window is open, purely for logistics. Nobody else is told anything. There is nothing to rehearse because there is no date.
One or two reviewers spend a working day inside your organisation. They observe the spaces people pass through, talk with the people you serve and their companions, talk with your team about how they serve people, and read the One-Page Library. No medical record is opened. No treatment or programme is examined. You get a verbal summary before they leave.
Framework access to review is usually a single quarter. Once you apply and declare readiness, the review happens within ninety days, and the decision follows within [confirm: 21 days] of the visit.
Nothing is published, and no organisation is ever named as unsuccessful. You receive the same full report as a successful organisation, showing precisely what was rated Developing or Not yet and why, plus a named contact at the Secretariat. You may request a fresh review after ninety days at the application fee alone.
One year. Renewal is not a re-application — you pay the annual fee, keep your standard, and a reviewer arrives unannounced within the renewal window.
Yes. Sustained deterioration, whether found at a renewal review or signalled by feedback in between, leads to a corrective-action requirement and, if unresolved, suspension of the Star and removal from the public register. A mark that could never be withdrawn would tell nobody anything.
No, and it never will. A programme cannot credibly sell you the answers and then mark your paper. Every guidance note and template is included with framework access, and the Self-Assessment opens with the application. If anybody offers you a paid route to a Star, tell the Secretariat.
Five single-page documents, adapted from templates we provide. No policy manual, no committee, no minutes, no registers, no reporting calendar. If you are ever asked for anything longer than one page, something has gone wrong.
PREP was developed by Medigence Solutions Pvt Ltd under a Steering Committee and a Technical Committee, with people who use these services involved throughout, following a documented, evidence-informed process benchmarked against internationally recognised frameworks, with formal consultation and testing in working organisations before release.